Shipping policy

Delivery Timeframes

All orders are processed within 1–2 business days.

Once dispatched, delivery typically takes 7–10 business days across the UK. Shipping is completely free on all orders, with no hidden costs at checkout.

Please note that delivery times are estimates and may vary depending on demand, location, or courier delays.

Order Processing

Orders are processed Monday to Friday, excluding public holidays.

• Orders placed after the cut-off times will be processed the next working day
• During peak periods (such as holidays or promotions), processing times may be slightly longer

You’ll receive a confirmation email once your order has been successfully placed, followed by a dispatch confirmation when your item is on the way.

Delays & Unexpected Issues

While every effort is made to deliver within the stated timeframe, delays can occasionally occur due to:

• High demand periods
• Courier disruptions
• Weather or transport issues

If your order is taking longer than expected, contact support and a status update will be provided.

Incorrect Address Information

Customers are responsible for ensuring all delivery details are entered correctly at checkout.

If an incorrect address is provided:

• Orders may be delayed or returned
• A reshipping fee may apply

Lost or Missing Orders

If your order has not arrived within 14 business days, please get in touch.

Each case will be reviewed, and a suitable resolution will be provided where applicable.

Contact Us

For any questions regarding your order or shipping, contact: info@thesensorycollection.com